Unseen friends in shared accounts

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hermes
Posts: 5
Joined: Sat Apr 01, 2017 11:39 am

Unseen friends in shared accounts

Post by hermes »

Good morning, I manage hermes01 accounts until hermes17. Hermes03 and hermes04 accounts are linked to friends (accounts between 01 and 17). Hermes04 from this morning, in the link sent to the guest to enter guest mode, only the account track but not the friends (hermes05-hermes06-hermes07-hermes08-hermes09) account logged, just as it was yesterday . I've checked that my friends are sending data and that subscription packages have not expired for both the affected accounts and additional slot slots expiring on May 21, 2017. I point out that this is only by sending the guest link to the customer, but is regularly displayed If I log in from my account (hermes04). Let me know in a short time. thank you.

p.s
Dear recipient,

User hermes04 has activated location sharing powered by http://www.greenalp.com and has invited you to view his/her location. See the personal message below.

Ciao, vedi la mia posizione http://www.greenalp.com/RealtimeTracker ... rd=welcome
admin
Site Admin
Posts: 3130
Joined: Tue Feb 06, 2007 12:36 pm

Re: Unseen friends in shared accounts

Post by admin »

HI,
I'm afraid I did not understand your request completely. If you send a guest for hermes04, you will see only this user but not his friends. Can you please describe which url you use, which users you expect to see there?
hermes
Posts: 5
Joined: Sat Apr 01, 2017 11:39 am

Re: Unseen friends in shared accounts

Post by hermes »

Hi, when I shared this link "http://www.greenalp.com/RealtimeTracker ... rd=welcome" from my account hermes04 until two days ago, my client saw, in addition to the hermes04 plot, Also the tracking of friends connected, that is accounts from hermes05 to hermes09. From now on this does not happen anymore!
admin
Site Admin
Posts: 3130
Joined: Tue Feb 06, 2007 12:36 pm

Re: Unseen friends in shared accounts

Post by admin »

But this should not happen. If you specify only hermes04 in the guest url you should see only this user. If you want to see three users you need this url:

Code: Select all

http://www.greenalp.com/RealtimeTracker/index.php?viewuser[]=hermes04&viewuser[]=hermes05&viewuser[]=hermes09
Please note that two users have the same location. You have to zoom in quite much to see both icons.
hermes
Posts: 5
Joined: Sat Apr 01, 2017 11:39 am

Re: Unseen friends in shared accounts

Post by hermes »

[img][http://imageshack.com/a/img924/9730/IcMDIr.jpg]
Hi, in the above namespace, the map screen I see when I share today from hermes03 account. Single track only.
In the image below, instead of the map screen I was running by doing the same sharing operation from hermes03, with the difference that I also displayed the "friends" of the shared account. Today I've tried the url you have proposed and works, but I would like to understand how to dial it every time I have to send it to the client, because today I've tried replacing the account name in that address, it takes me to the page where to enter the guest password But it does not work like that sent by you.

[img][http://imageshack.com/a/img924/2787/yM2KBW.jpg]

Finally, I would like to draw your attention to the third image I can no longer configure the guest page with logos and other customizations. Maybe there was a software update! Thanks for the attention and the quick answers!
[img][http://imageshack.com/a/img923/2669/RTwnPn.jpg]
admin
Site Admin
Posts: 3130
Joined: Tue Feb 06, 2007 12:36 pm

Re: Unseen friends in shared accounts

Post by admin »

The standard guest URL can be used to load the default map which just shows the default map for a user. The link I sent you should always work for these 3 users but it seems at least one user has configured a guest password. This is why link does not work at the moment.

Maybe you are mixing up two different features. There is the guest URL on the one side. But you mentioned customizing the page (uploading logo). You need a different feature for that which is called "Track and Trace". If you login, you will find this option in the menu on the left of the map. You can create custom URLs there (similar to a guest URL).
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