Hello,
The tracking of my device is not working. It has been like this for 5 days. The device keeps sending battery status all the time, though.
Can you please help me to solve the problem.
Thanks.
Pawel.
No tracking
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- Site Admin
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Re: No tracking
Hi,
Please have a look at the screen of the tracked device. How many satellites does the app find? I guess you have a weak GPS signal. Try to test outside where you have clear view of the sky.
Please have a look at the screen of the tracked device. How many satellites does the app find? I guess you have a weak GPS signal. Try to test outside where you have clear view of the sky.
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- Posts: 3
- Joined: Thu Apr 13, 2017 5:39 pm
Re: No tracking
Hi,
Thanks for your feedback.
The device is in the car, and car is moving around in the areas where normally there is good GPS signal.
A situation like this happened to me before two or three times - after a few days of no tracking all of the sudden everything was back to normal and the tracking worked well again.
Do you have any idea what possible reasons might be?
Thanks.
Thanks for your feedback.
The device is in the car, and car is moving around in the areas where normally there is good GPS signal.
A situation like this happened to me before two or three times - after a few days of no tracking all of the sudden everything was back to normal and the tracking worked well again.
Do you have any idea what possible reasons might be?
Thanks.
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- Site Admin
- Posts: 3130
- Joined: Tue Feb 06, 2007 12:36 pm
Re: No tracking
Can you please open the app on the target device and check if there is an error message on the app screen or in the notification bar? You could also try to send a "track once" remote command to get more information about the problem.
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- Posts: 3
- Joined: Thu Apr 13, 2017 5:39 pm
Re: No tracking
Ok, thanks. I will do it as soon as I get to this device. I will keep you posted.
Rgrds
Rgrds
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