Network location update not working

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admin
Site Admin
Posts: 3115
Joined: Tue Feb 06, 2007 12:36 pm

Re: Network location update not working

Post by admin »

About the storage permission. I added it because it's needed if you want to use offline maps.
You could remotely check if the app is running, if you just login to the web portal, open the remote control and you send a command. If you a reply it's running. Maybe the best idea is first to send a "start service" command, because if it wasn't running before it should run after this command. But of course the device needs to be connected to the Internet.

About the GPS: Location permission is not enough. You also need to enable GPS in you Android System Settings.

cehc754
Posts: 10
Joined: Mon Apr 10, 2017 5:04 am

Re: Network location update not working

Post by cehc754 »

Just want to provide an update:

The Samsung A20 actually is on Android 10.

Also, I enabled developer mode, and went in and checked running services. The RealtimeTracker2 Service was not running.
So looks like this is the reason I'm not seeing updates on the location of the device.

How do we get this fixed? Autostart and Auto-continue are both enabled in the App on this phone.


Thanks.

admin
Site Admin
Posts: 3115
Joined: Tue Feb 06, 2007 12:36 pm

Re: Network location update not working

Post by admin »

When the service is running you should see an icon in your notification bar. I think this is the easiest option to check whether the service is running or not.
Autostart and Auto-continue should ensure that the service is automatically starting when your phone is booting up (but there are some phones that don'T support Autostart, so there is no guarantee). Anyway, when the service is stopped by clicking the "Stop" button or if the service is automatically stopped by Android it will not be started automatically again. You need to click the Start-button in this case.

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